Customer Service

If you need your username, password, ID number, or any combination, please use our Identification Information Request Form. Otherwise, please call us or complete the form below.

Standard Business Hours: 8:00am - 5:00pm Pacific Monday - Friday
  • alumniwebhelp@stanford.edu
  • 1 (866) 543-0243 Toll-free (USA)
  • 1 (650) 724-0627 International

Support Request: Please complete all fields below to submit your technical support inquiry.

First Name

Last Name

E-mail Address

Please describe the issue you experience in detail below, noting any error message you encounter and listing the steps to replicate the problem:

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Please do not include your social security number, credit card number, or any other confidential information.

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