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Technical Self-Help Guide

Are you experiencing computer problems, and have no idea where to start? Start here first. Below you will find solutions to common technical problems experienced by our users.


  1. Delete the cache and cookie files in your web browser.
    Occasionally, login problems can be caused by a corrupted cookie file in your web browser. Click the link above for detailed instructions.
  2. Restart your computer.
    Shutting your computer down completely and restarting it (also known as "rebooting") can solve many technical problems that can occur in the course of using your computer.
  3. Ensure that cookies are enabled in your web browser.
    To access this web site, your web browser must be configured to accept cookie files.
  4. Check your computer's security settings.
    Certain security programs can interfere with the proper setting of the login cookie when you try to access your account.
  5. If you currently use an older browser, upgrade it.
    Upgrading to the most recent version of your preferred browser can help ensure optimal performance of both your web browser and this web site. If you are a Mac user and use Microsoft Internet Explorer 4.x or below, you will need to upgrade your browser to access this site.
  6. Restore your web browser's default settings.
    Restoring the default settings in your Microsoft Internet Explorer browser can sometimes resolve access issues.
  7. Check your Internet connection.
    If you have lost your connection to the Internet, you will not be able to access the Stanford Alumni Association web site, nor any other web site.
  8. Set your system clock to the correct, local time.
    If your system clock or time zone setting are significantly out of sync with the server time, the login cookie will not be set properly and you will not be able to access your account.